Cancellation and refund policy
Cooling-off period
For a distance service contract, consumers generally have 14 days from the contract date to cancel without giving a reason. The €10 booking fee is refundable before service performance begins. Statutory exceptions and deductions apply only where Irish law permits them.
Starting within 14 days
If a requested date falls within the cooling-off period, checkout records the customer’s express request to begin early and acknowledgement that the right to cancel can change after the service has been fully performed. Lucas must still confirm the appointment.
How to cancel
Use “Request cancellation” in the booking detail page or send an unambiguous cancellation statement to the verified customer-service contact that will be published before launch. Approved €10 refunds are sent to the original Stripe payment method.
Model cancellation form
To: Lucas Handyman — [verified postal and email address to be inserted]
I hereby give notice that I cancel my contract for the following service:
Booking reference: ____________________
Booked on: ____________________
Consumer name and address: ____________________
Date: ____________________ Signature (only if sent on paper): ____________________
This plain-language pilot policy does not replace statutory rights.