Terms of service
Trader
Services are sold by Lucas Handyman. Legal name, registered business address, telephone number, CRO details (if applicable), VAT status and customer-service email are awaiting client verification and must be inserted before launch.
Booking process
Catalogue amounts are starting estimates, not final quotations. A customer chooses services, provides job information and pays a €10 booking fee. Lucas reviews the request and separately confirms the full price, scope and appointment. A preferred date is a request and is not guaranteed.
Price and payment
The €10 booking fee is charged by Lucas Handyman through Stripe and credited against the final agreed price. Any remaining balance is collected separately. No additional amount is charged in this app. VAT treatment is awaiting confirmation; live payments remain disabled until that review is complete.
Customer responsibilities
Customers must provide accurate contact, address and job information, lawful access to the property, and disclose relevant hazards. Photos must be their own and must not include unnecessary people or sensitive documents.
Cancellation and complaints
The cancellation terms and model cancellation form form part of these terms. Statutory consumer rights are not restricted. Complaints should be sent using the verified customer-service details that will be published before launch.
Pilot version: 2026-09-14-pilot